Miniature Staircase Wall Decor — Fairy Door & Window Wall Art

We offer a 3-day return policy on this product. Items must be unused and in original condition.

Condition Applies:

Warranty, Replacement & Refund Policy

Product Quality Assurance

Every product is thoroughly inspected, tested, and securely packed before dispatch to ensure it reaches you in proper working condition.

1-Year Motor Warranty
• We provide a 1-Year Warranty on the Motor from the date of delivery.
• If the motor is found to be defective, customers must provide a complete unboxing video starting from opening the sealed package until the defect is clearly shown.
• Claims without a complete unboxing video may not be eligible for warranty support.

Transit / Shipping Damage
• We pack all orders with proper protective packaging before shipment.
• However, courier handling is beyond our control, and transit damage may occasionally occur.
• Any transit damage must be reported within 24 hours of delivery with clear photos and a complete unboxing video.
• For approved transit damage replacement requests, a ₹360 logistics and handling fee may apply to cover return shipping, replacement dispatch, and courier charges.

Wrong Product Received
• In the rare event that you receive an incorrect product, we will arrange a replacement at no additional product cost after verification.
• Refunds will not be provided for wrong product deliveries.
• Only replacement will be arranged after the returned item is received and verified.

Refund Policy
• Refunds are not available for transit damage, wrong product delivery, change of mind, refusal of delivery, or dissatisfaction after use.
• Refunds may be considered only in cases of verified motor defects covered under warranty where a replacement is not feasible.
• Depending on the situation, eligible customers may be offered either a replacement or a refund at our discretion.

Replacement Eligibility
• A complete unboxing video from the opening of the sealed package is mandatory for all damage, defect, missing item, or wrong product claims.
• Photos alone may not be sufficient for claim approval.
• Physical damage caused by misuse, mishandling, accidents, water exposure, improper operation, or unauthorized repairs is not covered under warranty.

Customer Support

For any warranty, replacement, or refund requests, please contact our support team with:
• Order Number
• Complete Unboxing Video
• Photos of the Product and Packaging

Our team will review your request and assist you as quickly as possible.

By placing an order, you acknowledge and agree to the above warranty, replacement, and refund terms.

WiseIndia is dedicated to bringing you premium quality products that combine traditional craftsmanship with modern design. Our mission is to celebrate Indian heritage while delivering exceptional value to our customers worldwide. Each product is carefully curated to ensure it meets our high standards of quality, sustainability, and authenticity.